Hearing isn't listening: active listening is the presence that changes everything when it matters most.
Be available, curious, and open to improve your active listening and communication. Use synchronization, questioning, and rephrasing to become an excellent communicator.
30 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- Porter's questionnaire to self-assess your listening habits
- synchronization, questioning, and rephrasing in practice
- the right moments for active listening — because it's not for all the time
Target audience
Anyone who wants to promote a positive model of communication and collaboration.
Learning objectives
- Self-assess your listening habits using Porter's questionnaire
- Practice active listening (at the right moment, not all the time!) to improve communication and avoid conflict.
- Be truly available to the other person, to understand and welcome their point of view.
- Use synchronization to better understand and resonate with the other person's energy.
Module outline
- Storytelling“Following Your Own Train of Thought”2'54An impromptu lesson from Georges Brassens on the true art of listening
- Articles
- Self-assessment of your preferred listening attitudes
- Porter's 6 listening attitudes
- The right moments for active listening
- Expert video“Practicing Active Listening”9'39The 3 key principles (availability, openness, and curiosity) and the 3 main tools of active listening (synchronization, questioning, and rephrasing)
- AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
- BonusA selection of videos to go further (TED, YouTube)
