Practice active listening: the key to successful communication
The art of asking the right questions is more valuable than that of providing the right answers.
Update: 24 January 2024
- 30 minutes
- General public
- Be available, curious and open to improve your active listening and communication. Use synchronization, questioning and reformulation to become an excellent communicator.
Training objectives
Dans cette formation, vous découvrirez comment :
- Self-diagnose your listening attitudes using the Porter questionnaire.
- Practice active listening (at the right times, not all the time!) to improve communication and avoid conflicts.
- Be genuinely available to the other person to understand and welcome their perspective.
- Use synchronization to better understand and resonate with the other person's energy.
- Navigate through our matrix of the 4 essential questions to better understand the other person.
- Give preference to open-ended golden questions to get discussions and projects moving.
- Use paraphrasing so that your interlocutor feels fully heard and understood.
