Preventing and easing team tensions

An unresolved conflict is like tooth decay: the longer you wait, the worse the pain will be and the more difficult it will be to treat.

Update: 27 January 2024

Training objectives

In this online course, you will learn how to:
  • Identify an underlying conflict and be aware of the subtle discomfort it can cause.
  • Anticipate latent conflicts by immediately recognizing the signals.
  • Use the right tools and ask the right questions to validate the presence of an underlying conflict.
  • Adopt a positive attitude and encourage the expression of disagreement.
  • Collaboratively seek lasting solutions before the conflict escalates.

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