Managing conflict proactively

Avoiding conflict is like deliberately turning your back on a fire starting in a dry forest.

Update: 22 January 2024

Training objectives

In this training course, you will learn how to :
  • Defuse conflict avoidance by separating the source of conflict from its escalation.
  • Bring people out of denial by making them face the facts and listen to their emotions.
  • Help inhibited individuals in expressing themselves by asking open-ended questions.
  • Help anxious individuals prepare a negotiation plan.
  • Help "naive" individuals understand that things don't fix themselves.
  • Avoid buying peace by short-term patching and yielding to "avoiders".

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