Managing conflict proactively
Avoiding conflict is like deliberately turning your back on a fire starting in a dry forest.
Update: 22 January 2024
- 15 minutes
- General public
- Defuse conflict avoidance by identifying and overcoming the 4 main avoidance factors: denial, inhibition, fear of loss and naive belief in spontaneous resolution.
Training objectives
In this training course, you will learn how to :
- Defuse conflict avoidance by separating the source of conflict from its escalation.
- Bring people out of denial by making them face the facts and listen to their emotions.
- Help inhibited individuals in expressing themselves by asking open-ended questions.
- Help anxious individuals prepare a negotiation plan.
- Help "naive" individuals understand that things don't fix themselves.
- Avoid buying peace by short-term patching and yielding to "avoiders".
