Promoting collaborative and empowering conflict management
Solving problems is not intelligence. Intelligence is to stop creating them.
Update: 23 January 2024
- 20 minutes
- General public
- Apply rigorous self-governance processes to resolve conflicts collaboratively and fairly. Make employees responsible for the success of cooperative work and for managing their own conflicts.
Training objectives
In this training course, you will learn how to :
- Differentiate between the agility demanded today and the empowering self-management expected tomorrow.
- Manage conflicts by drawing inspiration from the rigorous processes of self-governed companies.
- Ensure that work processes are clear, rigorous, and shared to avoid conflicts.
- Develop a shared vision and values to refocus the resolution of disagreements.
- Encourage autonomy and empowerment of individuals in the management of their conflict (instead of waiting for the hierarchy to decide).
- Offer a step-by-step approach for employees to resolve their conflicts and bring in a colleague as a mediator if necessary.
