Resolve conflicts: the 4 indicators of success
A resolved conflict is not a parenthesis closed on a painful event, it is a promising young plant that is already bearing fruit.
Update: 24 January 2024
- 15 minutes
- General public
- Validate that a conflict is well resolved on 4 criteria: the satisfaction of the people involved, the relational quality, the efficiency in time and the final cost.
Training objectives
In this online course, you will learn how to:
- Validate the internal resolution of the conflict (acceptance, peace, accountability).
- Assess the situation post-conflict and evaluate the final cost of the conflict.
- Evaluate the degree of job satisfaction and motivation of participants after resolving a conflict.
- Validate the maintenance of a quality relationship enabling professional collaboration between the 2 parties.
- Ensure the long-term effectiveness of the conflict resolution solution.
- If necessary, readjust the solutions to maintain a win-win.
