Resolving conflicts through mediation in 10 steps

Mediation revolutionizes conflict resolution because it prioritizes dialogue, promotes autonomy, and encourages responsibility. In short, it elevates the actors in the conflict.

Update: 24 January 2024

Training objectives

In this online course, you will learn how to:
  • Develop in 10 steps your ability to support mediation, whether you are a manager or employee.
  • Clearly explain the mediation process to those you will assist.
  • Conduct individual and group interviews, determining which are priorities.
  • Assist in the individual expression of emotions to prevent stalemates when parties meet.
  • Use active listening and rephrasing to understand and ensure the parties understand each other.
  • Frame the discussion, simplify the issue, and facilitate constructive and respectful exchanges.
  • Find a possible agreement zone and ensure the long-term effectiveness of the proposed solutions.

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