Resolving conflicts through mediation in 10 steps
Mediation revolutionizes conflict resolution because it prioritizes dialogue, promotes autonomy, and encourages responsibility. In short, it elevates the actors in the conflict.
Update: 24 January 2024
- 20 minutes
- General public
- Discover the 10 key points of workplace mediation to resolve conflicts constructively and avoid escalation. Here are 10 tips that everyone can use
Training objectives
In this online course, you will learn how to:
- Develop in 10 steps your ability to support mediation, whether you are a manager or employee.
- Clearly explain the mediation process to those you will assist.
- Conduct individual and group interviews, determining which are priorities.
- Assist in the individual expression of emotions to prevent stalemates when parties meet.
- Use active listening and rephrasing to understand and ensure the parties understand each other.
- Frame the discussion, simplify the issue, and facilitate constructive and respectful exchanges.
- Find a possible agreement zone and ensure the long-term effectiveness of the proposed solutions.
