Solicit and welcome feedback from others
The feedback I receive tells me as much about the other person as about myself. Sometimes, it tells me more about the other person!
Update: 31 January 2024
- 25 minutes
- General public
- Welcome, make the best and make the best use of the feedback you receive, in 5 key steps. Go even further: ask your boss, customers and colleagues for feedback!
Training objectives
In this online course, you will learn how to:
- React with openness and assertiveness to negative feedback.
- Listen to yourself to validate that you are ready before receiving feedback.
- Welcome the discomfort that negative feedback generates.
- Listen to others without justifying, then rephrase and ask questions.
- Explore specific facts and observable behaviors.
- Constructively rephrase others' opinions.
- Decide how to solve the problem together or unilaterally.
- Use the KSS method to ask others for their feedback.
