The 4 essential qualities to facilitate mediation in your work

Mediator: facilitator of hope, builder of bridges, master of listening and architect of trust.

Update: 27 January 2024

Training objectives

In this training course, you will learn how to :
  • Develop the qualities of a mediator at work to assist, to help resolve conflicts in your own way.
  • Be rigorous in conducting the structured process of successful mediation.
  • Remain neutral to maintain the impartiality and independence required for your mediator role.
  • Use active listening tools to establish a relationship of trust with parties in conflict and help them actively listen to each other.
  • Have infinite trust in the parties' ability to find lasting solutions.

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