The 4 essential qualities to facilitate mediation in your work
Mediator: facilitator of hope, builder of bridges, master of listening and architect of trust.
Update: 27 January 2024
- 15 minutes
- General public
- Develop your natural skills as a workplace mediator by reinforcing these 4 essential qualities: be structured, remain neutral, be an active listener and cultivate trust.
Training objectives
In this training course, you will learn how to :
- Develop the qualities of a mediator at work to assist, to help resolve conflicts in your own way.
- Be rigorous in conducting the structured process of successful mediation.
- Remain neutral to maintain the impartiality and independence required for your mediator role.
- Use active listening tools to establish a relationship of trust with parties in conflict and help them actively listen to each other.
- Have infinite trust in the parties' ability to find lasting solutions.
