The 4 keys to resolving conflict with word
True communication is about listening to what is being said and understanding what is not being said.
Update: 27 January 2024
- 15 minutes
- General public
- Adopt a constructive approach to resolving conflicts at work by following these 4 keys: define the rules, listen with empathy, be open to others and be solution-oriented.
Training objectives
In this training course, you will learn how to :
- Define rules to support the conflict resolution process.Define the rules to support the conflict resolution process.
- Listen with empathy and genuinely seek to better understand the other person.
- Open up to others by acknowledging their emotions and synchronizing with them.
- Use the "broken record" technique to avoid escalating conflicts.
- Be solution-oriented to find short and long-term solutions.
- Employ all the tools of active listening, questioning, raphrasing, and opening the field so the other person can in turn listen to you.
