The essential questions to manage a conflict effectively
Trying to resolve a conflict without preconditions is like trying to put out a fire without water.
Update: 28 January 2024
- 15 minutes
- General public
- Diagnose a conflict with the 10 golden questions; and validate if the protagonists are ready to sit down at the table to resolve their conflict in 2 questions.
Training objectives
In this training course, you will learn how to :
- Recognize that a problem exists even if it doesn't directly impact you.
- Find unilateral solutions when facing an interlocutor who doesn't recognize the problem.
- Identify the obstacles and fears of the stakeholders.
- Find unilateral solutions when one of the parties lacks the desire or capability to do so.
- Explore creative alternatives to resolve the conflict.
- Practice letting go in order to find compromise solutions.
- Decide between resorting to a third party, separation, or a unilateral solution.
