Understanding conflict mechanisms

Conflicts are not dead ends, but indicators that something needs to change. Our thoughts, our words, our actions?

Update: 25 January 2024

Training objectives

In this training course, you will learn how to :
  • Better manage conflicts in a professional environment by tracing them to their source.
  • Identify the reasons fueling the disagreement and define a more important common goal.
  • Manage conflicts effectively by understanding its 5 stages: disagreement, interpretation, tension, deadlock, and resolution.
  • Differentiate and neutralize the factors inflating the conflict (escalation and avoidance).

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