Every conflict follows five stages: knowing them means you can stop it before it stalls.
Discover the five stages of conflict: disagreement, interpretation, tension, deadlock, and resolution. Act on each one to resolve conflict successfully.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the five stages of conflict: disagreement, interpretation, tension, deadlock, resolution
- clear questions to defuse mistaken interpretations
- an honest look at your own share of responsibility in the conflict
Target audience
Anyone who needs to manage conflict
Learning objectives
- Manage conflict effectively by understanding its five stages: disagreement, interpretation, tension, deadlock, and resolution
- Maintain respectful communication despite disagreements
- Avoid mistaken interpretations by asking clear questions
- Avoid deadlock by making space for needs and feelings to be expressed
Module outline
- Articles
- Self-assessment: "Me? Responsible for the conflict?"
- The five key steps for managing a conflict
- Expert video“The 5 Stages of Conflict”8'32A detailed look at the five stages of conflict (disagreement, interpretation, tension, deadlock, and resolution) and tips for breaking free at each one
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
