It's not the disagreement that does the damage — it's what gets added afterward: stop fanning the flames.
Decode conflicts by identifying the factors that inflate them, and shut off the toxic gases of avoidance and escalation. Act quickly and effectively before a conflict gets worse.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the distinction between the spark of conflict and its two gases: avoidance and escalation
- the telltale phrases that reveal avoidance or fuel escalation
- techniques for putting a disagreement on the table before it gets worse
Target audience
Anyone who has to manage conflict
Learning objectives
- Differentiate the inflation factors (avoidance and escalation)
- Help the people involved become aware of the impact of their avoidance
- Help reluctant individuals put their disagreement on the table
- Facilitate discussions to prevent conflict from escalating
Module outline
- Articles
- Verbal jabs that escalate: example phrases that fuel escalation
- When words signal avoidance: example avoidance phrases
- Expert video“Conflict Inflation Factors”7'09Understanding the difference between the original problem (the spark) and the two types of gases that fuel conflict: avoidance and escalation
- AnchoringQuiz and True/False to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
