Environment, organization, relationships: where conflicts really come from, and how to spot them early.
Identify the traditional and emerging sources of workplace conflict. Defuse the negative impact of environment, work organization, and relationships to move past stress and conflict.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 3 sources of conflict: environment, organization, relationships
- Auchan's "It Bugs Me!" board for tackling everyday irritants
- ways to trace conflict back to its root rather than treating the symptoms
Target audience
Anyone who has to manage conflict at work
Learning objectives
- Manage workplace conflict more effectively by tracing it back to what caused it.
- Identify sources of conflict linked to the economic and cultural environment.
- Minimize tensions caused by poorly organized work.
- Establish calm, effective communication among team members and with management.
Module outline
- Articles
- A concrete example of managing irritants: Auchan's "It Bugs Me!" board
- The different sources of workplace conflict and their impact
- Expert video“The Sources of Workplace Conflict”9'04An analysis of the 3 main external sources of workplace conflict: environment, organization, and relationships
- AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
