Faced with conflict in your team, do you rule on it or help untangle it? Knowing which one to choose changes everything.
Arbitrate a conflict while keeping both parties motivated and reaching the fairest possible decision. Discover the pros, cons and steps of a successful arbitration.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the arbitration process step by step, from gathering the facts to the decision
- the pros and cons of arbitration versus mediation
- guidance for making a fair ruling while keeping both parties motivated
Target audience
Anyone who needs to manage conflict
Learning objectives
- Evaluate the pros and cons of arbitration
- Follow the arbitration process step by step to resolve a conflict
- Gather the information needed to reach a fair decision
- Consider solutions for resolving the conflict in the short and long term
Module outline
- Articles
- The arbitration solution: sport versus business
- The pros, cons and steps of arbitration
- Expert video“Arbitrating Conflict”7'31The pros and cons of arbitration, the arbitration process for resolving conflict, and how it helps teams grow
- AnchoringA quiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
