Who does what — including AI? Clarify roles, and tension evaporates.
Determine responsibilities through task clarification, self-governance, or mission-based accountability. Use the RACI tool for a clear breakdown of expectations and foster shared responsibility.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the RACI tool for a black-and-white breakdown of everyone's expectations
- three approaches to choose from: task clarification, self-governance, mission-based accountability
- the 5 'I step in if...' situations for building shared responsibility
Target audience
Any manager wanting to promote a model of collaboration that inspires boldness, agility, and accountability
Learning objectives
- Define clear scopes of roles and responsibilities where possible and desirable.
- Encourage individual responsibility for an organic evolution of accountability.
- Define missions and objectives to foster autonomous accountability.
- Use tools such as RACI to clarify everyone's roles and expectations.
Module outline
- Storytelling“Beyond the Mission Sheet: Adrian's Commitment”2'11The story of a dedicated employee who embodies the values of initiative-taking and shared responsibility
- Articles
- RACI best practices
- Individual responsibility and collective responsibility
- "I step in if...": the 5 key situations
- Expert video“Clarifying Roles and Responsibilities to Avoid Conflict”8'48An overview of 3 solutions to avoid conflicts caused by unclear roles and responsibilities
- AnchoringA quiz and true/false exercise to explore the topic further and cement what you've learned
- Memo cardDownloadable memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
