Some conflicts seem to have no way out: learn to defuse even the ones you thought were impossible.
Overcome, in 3 ways, conflicts whose source seems “untreatable”: conflicts of values, incompatible personalities, and a stressful external environment.
20 min at your own paceAvailable in FR + EN
You will walk away with
- responses to the three “untreatable” sources: values, personalities, environment
- the concept of the “irritant” and the 4 strategies for dealing with it
- a method for clarifying differences before they collide
Target audience
Anyone who has to manage conflict
Learning objectives
- Manage conflicts of values between people from different cultures.
- Defuse conflicts caused by incompatible personalities.
- Manage conflicts caused by the company's external environment.
- Clarify differences between people to avoid unnecessary clashes.
Module outline
- Articles
- The need for change in order to progress
- The concept of “the irritant” as an intractable source of conflict
- The 4 strategies for facing “the irritant”: survive, live well with it, tame it, or leave
- Expert video“Defusing the Untreatable Sources of Conflict”8'08How to manage conflicts linked to differences in values, incompatible personalities, and a stressful external environment
- AnchoringQuiz and True/False questions to dig deeper into the topic and anchor what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
