An escalating conflict follows a mechanism: identify it to cut the escalation short in time.
Defuse an escalating conflict by identifying and overcoming its 3 escalation factors: competitive personality, emotional wounds, and assigning blame.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the 3 escalation factors: competitiveness, emotional wounds, and assigning blame
- negotiation tactics for dealing with a competitive personality
- space to express emotional hurt before it turns to revenge
Target audience
Anyone who has to manage conflict.
Learning objectives
- Defuse an escalating conflict by separating its source from what's inflating it
- Identify escalation factors: small "acts of revenge," competitive personality, emotional wounds, and assigning blame.
- Negotiate with a competitive person.
- Encourage the expression of emotional hurt.
Module outline
- Articles
- Everyday small acts of revenge (interactive exercise)
- Distinguishing different types of conflict behavior
- Expert video“Defusing an Escalating Conflict”8'08Why it matters to separate the source of a conflict from its inflation, and understanding the forms conflict escalation can take
- AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
