Avoiding a conflict doesn't put it out — it feeds it: four ways to break out of denial.
Defuse conflict avoidance by identifying and overcoming the four main drivers of avoidance: denial, inhibition, fear of losing, and the naive belief that things will resolve themselves.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the four drivers of avoidance: denial, inhibition, fear of losing, naive belief
- open-ended questions to help inhibited people speak up
- a negotiation plan to reassure the most anxious
Target audience
Anyone who needs to manage conflict
Learning objectives
- Defuse conflict avoidance by separating the source of a conflict from its escalation
- Move people out of denial by confronting them with the facts and helping them hear the emotions involved
- Help inhibited people speak up by asking them open-ended questions
- Help anxious people prepare a negotiation plan
Module outline
- Storytelling“From Enemies to Partners: A Conflict That Added Value”1'25When two pilots at odds become the driving force behind a major innovation: a conflict turned into an opportunity
- Articles
- Patching things up isn't resolving them
- The four conflict-avoidance factors and their solutions
- Expert video“Defusing Conflict Avoidance”8'47Why it matters to separate the source of a conflict from its escalation, and understanding avoidance as a form of escalation
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
