Managers are involved in 90% of team conflicts: three concrete sources to defuse.
Overcome, in three ways, the conflicts whose source is directly "treatable": data and facts, diverging interests, and issues tied to how work is organized.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the three treatable sources: facts, diverging interests, work organization
- the manager's three stances toward conflict: participant, mediator, referee
- clarifications that cut interpretations and rumors short
Target audience
Anyone looking to improve their quality of life and relationships
Learning objectives
- Differentiate between treatable and untreatable sources of conflict
- Clarify information to prevent misinterpretation and rumors
- Reconcile diverging interests through negotiation
- Clarify work organization to prevent tension
Module outline
- Articles
- Conflicts with your manager: a detailed table of friction points and solutions
- The manager's role in conflict (90% of cases)
- The manager's three stances toward conflict: participant, mediator, or referee
- Expert video“Defusing the Treatable Sources of Conflict”7'51Jean Poitras distinguishes between treatable and untreatable sources of conflict and presents the three "treatable" sources
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
