Reconciling two people isn't improvised: the ten points of a mediation that holds.
Discover the 10 key points of workplace mediation for resolving conflict constructively and avoiding escalation. Here are 10 tips anyone can use.
20 min at your own paceAvailable in FR + EN
You will walk away with
- the 10 key points of a successful mediation, usable by anyone
- the 3 areas of application: interpersonal conflict, collective bargaining, harassment
- the art of facilitating one-on-one conversations before the meeting
Target audience
Anyone who has to manage conflict
Learning objectives
- Develop, in 10 steps, your ability to support a mediation, whether you're a manager or a team member
- Explain the mediation process clearly to those you'll be assisting
- Facilitate individual and group conversations, discerning which ones take priority
- Help each party express their emotions individually to avoid deadlock once they meet
Module outline
- ArticlesThe 3 types of mediation illustrated with examples
- Expert video“A Successful Mediation in 10 Points”10'35The key principles of formal and informal mediation in the workplace
- AnchoringQuizzes and true/false questions to dive deeper into the topic and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
