€152 billion a year: that's the cost of conflicts left to fester.
Measure the costs of conflict on team members, the organisation, and managers. Become a facilitator, mediator, or arbitrator to resolve conflicts within your team effectively.
15 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the wake-up-call numbers: €152 billion a year, 3 hours per week per employee
- the impact of conflict on team members, the team, the manager, and the organisation
- a case for resolving conflict quickly — even if it means accepting an imperfect solution
Target audience
Anyone who has to manage conflicts
Learning objectives
- Assess the impact and cost of a conflict on team members, the team, the manager, and the organisation.
- Protect teams from the potential effects of conflict on team members' motivation and health.
- Prevent the productivity loss and financial costs caused by team members' demotivation and absenteeism.
- Resolve conflict quickly and collaboratively, even accepting an imperfect solution, rather than letting it fester.
Module outline
- Articles
- The cost of conflict: presenting study findings
- Conflict and engagement: the CIPD study (UK)
- The impact of a two-person conflict on the team
- Expert video“The Costs and Risks of Conflict”4'42A detailed look at the impact of conflict on team members, the organisation, and the manager
- AnchoringQuiz and True/False questions to dive deeper into the topic and cement what you've learned
- Memo cardDownloadable coaching memo card: the key points from the expert video
- CommitmentConcrete examples to help you define your own commitment
