Criticism isn't an attack, it's an opening: respond with finesse instead of defensiveness.
Anticipate resistance from the people you're talking to. Welcome objections and criticism with the foolproof four-step acknowledgment method — from rephrasing to counter-questions.
20 min at your own paceAvailable in FR + ENNo prerequisites
You will walk away with
- the four-step acknowledgment method for welcoming any objection
- counter-questions that turn criticism into useful information
- preparation — ChatGPT included — for anticipating resistance
Target audience
Anyone looking to learn how to handle objections and attacks
Learning objectives
- Handle the objections of the people you're talking to with intelligence
- Anticipate ahead of time to prepare your responses and avoid tense reactions
- Treat objections as a gift: the expression of a different point of view
- Respond to objections in four steps with the Acknowledge-Receive method
Module outline
- Storytelling“Echoes of a Presentation”2'22The story of Maxime, a sound engineer, discovering the importance of handling objections during his first presentation
- Articles
- The boomerang effect: an interactive map on why you shouldn't ignore objections
- Non-constructive objections and how to handle them
- How to handle objections with the acknowledgment method
- Expert video“Responding to Objections”8'32Anticipating difficulties and resistance, handling objections, and using counter-questions
- AnchoringA quiz and true/false questions to deepen the topic and anchor what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
