A well-prepared conflict is half resolved: five questions to ask yourself before diving in.
Prepare to talk through an ongoing conflict by answering 5 key questions beforehand. You'll be ready to speak in a way that's constructive and solution-focused.
10 min at your own paceAvailable in FR + EN
You will walk away with
- the 5 questions to ask yourself before raising a conflict
- how to separate objective facts from your interpretations
- how to regain emotional balance before starting the conversation
Target audience
Anyone who wants to promote a positive model of communication and collaboration.
Learning objectives
- Avoid trying to resolve a conflict while in a negative emotional or mental state.
- Regain mental and emotional balance before addressing the conflict.
- Answer the 5 key questions beforehand so you can manage the conflict constructively.
- Identify and list the objective facts at the root of the problem.
Module outline
- ArticlesThe 5 key questions method
- Expert video“Getting Ready to Raise a Conflict”3'39How to prepare mentally and emotionally before raising a conflict, through 5 key questions
- AnchoringA quiz and True/False questions to dig deeper and lock in what you've learned
- Memo cardA downloadable coaching memo card: the key takeaways from the expert video
- CommitmentConcrete examples to help you define your own commitment
