A high IQ and intact reasoning, yet disastrous decisions: without emotions, reason loses its compass.
A colleague loses her temper in a meeting: you can label her “difficult” or hear what her anger is really asking for. This module teaches you to read every emotion, your own and other people’s, as the signal of a specific need. It’s a skill you can build and, as machines get better at thinking, one you can’t delegate to anyone.
~20 min at your own paceKey skill: Emotional Intelligence and RegulationAvailable in FR + ENNo prerequisites
What you’ll take away
- the key to emotional intelligence: name the emotion, then the need it signals
- the four concrete practices to build this skill, from asking for feedback to delaying an email
- the habit of taking back control: “I got angry” rather than “you made me angry”
Who it’s for
Managers and team members who deal with emotions every day, their own and other people’s, and want to turn them into allies.
Learning objectives
- Understand why emotion is not the enemy of reason but the compass without which decisions go off track.
- Name the emotion you feel, then identify the need it signals: security, recognition, fairness, or respect for your work.
- Listen for the need behind a colleague’s emotion without judgment, and distinguish empathy from agreement.
- Build emotional intelligence with four practices: feedback, hidden needs, delayed decisions, and full responsibility for your emotions.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
