The best person to reconcile two colleagues who clash isn’t their manager or an expert: it may be you.
When a disagreement takes hold between two people, you may think you have only two options: look away or alert management. There’s a third, simpler and more lasting one: a peer chosen by both, who listens to each separately before bringing them together. This module guides you all the way to an agreement that holds.
~20 min at your own paceKey skill: Mediation Between ColleaguesAvailable in FR + ENNo prerequisites
What you’ll take away
- the facilitator’s golden rule: remove every obstacle, never decide for them
- the two questions that reduce a huge conflict to one specific point
- a way to bring two people on bad terms together without a new clash
Who it’s for
Any colleague willing to help two teammates in conflict, without waiting for the manager to act.
Learning objectives
- Adopt the facilitator’s stance (neutrality, listening, trust) without deciding for the people in conflict.
- Hold individual conversations that let emotions out and bring each person’s real priority to the surface.
- Lead the joint meeting, keep the ground rules in place, and guide both people toward a win-win solution.
- Identify the role’s limits: avoid being a false facilitator and hand over when the conflict goes beyond peer mediation.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
