Guide one step by step, let another fly solo: good management treats each person differently, but fairly.
An expert unsettled by a new topic, a bright new hire unfamiliar with the job, a veteran no longer inspired by her assignment: each expects something different from you. This module gives you a framework to assess where each person stands on the task, not overall, and a way to check this with them rather than decide alone.
~20 min at your own paceKey skill: Situational LeadershipAvailable in FR + ENNo prerequisites
What you’ll take away
- the four-level framework for assessing where a person stands on a given task
- the style that matches each level, with example phrases you can use
- the two questions to ask together before adjusting your support
Who it’s for
Managers who want to adjust their support, and team members who want to say where they stand and what kind of management suits them.
Learning objectives
- Distinguish the four development levels of Situational Leadership as updated by Ken Blanchard, from enthusiastic beginner to self-reliant achiever.
- Assess these levels on a specific task, not on the team member as a whole.
- Match your style—directing, coaching, supporting, or delegating—to the assessed level, using the right words.
- Assess the level with the team member in two questions, competence and motivation, and build on where your views differ.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
