Most conflicts aren’t between a guilty party and a victim, but between two ways of working that clash.
Deciding to speak up already takes courage, but the main work comes first: exactly what you’ll say, the state of mind you arrive in, and what you’ll do if the conversation isn’t enough. This module takes you through these stages, down to the words to suggest a meeting. You’ll arrive with a way out up your sleeve, whatever happens.
~20 min at your own paceKey skill: Conflict ResolutionAvailable in FR + ENNo prerequisites
What you’ll take away
- the way to turn a criticism into a precise, dated, and verifiable fact
- the solution you can apply alone, even if the other person changes nothing
- two questions to check the other person is ready to face the conflict
Who it’s for
Anyone who wants to raise a disagreement well prepared, with solutions up their sleeve and at the right moment.
Learning objectives
- Distinguish fact from judgment and name the real problem before approaching the other person.
- Acknowledge your emotion, calm down, and imagine the other person’s version in good faith.
- Prepare at least three options, with an independent solution to use even if the other person won’t talk.
- Use two questions to check the other person is ready, then plan the meeting: time, place, length.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
