Preventing tension and resolving conflict
Audience: Team members and managers who face disagreements in their working relationships.
Give your teams reference points to act before a disagreement turns sour, and to lead the conversation once the conflict has set in. The learning path covers the whole progression: understanding, preventing, defusing, preparing the conversation, seeking agreement, and strengthening the relationship after the conflict.
Download the learning path overview (PDF)Key facts
- Modules
- 6 modules in a recommended order
- Duration
- ~2 h as Adaptive modules ~1 h as training videos
- Formats
- Adaptive module or training video
- Suggested pace
- one module per week
The six modules, in the recommended order
Step 1
How conflict builds, and where you can stop it
Understand how a disagreement turns into a conflict, and which levers to act on while there is still time.
Step 2
Team tension: Prevent it, spot it, defuse it
Create a team climate where tensions take hold less easily, and spot their first signs, in the office as well as remotely.
Step 3
Small issues, big conflicts: Stop adding fuel to the fire
Stop a small disagreement from growing: break the silence and open the conversation with the right words.
Step 4
Raising a conflict: Prepare before you speak
Prepare a difficult conversation: start from a specific fact, plan a solution that depends only on you, choose the right moment.
Step 5
Conflict conversations: Resolve, don’t win
Lead the conversation that resolves the conflict: set ground rules, acknowledge the other person’s emotion, and conclude with a concrete agreement.
Step 6
After a conflict: Make the peace last and learn from it
Strengthen things after the conflict: check that peace is real, plan a follow-up, and turn a difficult time into a chance to grow together.
The composition of this learning path can be adapted to your audiences, your priorities, and the training already in place.
Discuss this learning path