“We need to talk,” but the conversation must defuse the conflict, not replay it.
In a conflict, each person brings their version and wants it to win. As long as the conversation looks for someone to blame, it turns bitter. This module guides you step by step: set ground rules before tackling the issue, listen to the other person’s anger without taking it personally, be sincere, and end on solutions rather than the past.
~20 min at your own paceKey skill: Conflict ResolutionAvailable in FR + ENNo prerequisites
What you’ll take away
- the three ground rules to state aloud before raising a difficult topic
- the habit of letting anger pass, then naming what the other person feels
- a way to end on putting things right and next steps, rather than on blame
Who it’s for
Anyone who wants to see a disagreement through to agreement, and managers who want to resolve tensions in their team.
Learning objectives
- Set three explicit ground rules: protect the relationship, ban verbal abuse, and see the discussion through until you reach an agreement.
- Let the other person express their anger without defending yourself or taking their accusations personally.
- Name the other person’s emotion to lower the tension, without judging it or taking responsibility for what they feel.
- Open up in turn: share how you feel, then guide the discussion to an agreement on putting things right and next steps.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
