A conflict never breaks out all at once: it builds step by step, so it can also be taken apart.
A colleague who decides without asking you, a curt email read between two meetings: the chain reaction often starts there. This module shows you the three ingredients that turn a disagreement into a conflict, the two links in the chain that depend only on you, and the question to ask before you react: can this source be addressed, or worked around?
~20 min at your own paceKey skill: Preventing ConflictAvailable in FR + ENNo prerequisites
What you’ll take away
- the simple equation showing when disagreement becomes conflict
- the habit of separating facts from the story you tell yourself
- a compass for sorting sources of conflict: to address or to work around
Who it’s for
Colleagues who must work together despite a disagreement, and managers who want to address tensions before they take hold.
Learning objectives
- Distinguish disagreement (normal, often useful) from conflict, which arises when divergence, interdependence, and negative emotions combine.
- Act on the only two levers available: clarify the divergence and calm the emotions, since interdependence cannot be removed.
- Break down the inner mechanics (assumption, trigger, reaction) to regain control of the two links that depend on you.
- Identify the source of the conflict to decide whether to address it (clarify, negotiate, specify) or work around it.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
