Between silence and outbursts, there’s a third way: 20 minutes to say what must be said, without hurting anyone.
That criticism you’ve been holding back for weeks: you know you’ll have to voice it one day. But every time, fear of the reaction wins. This module gives you a simple four-step model for raising sensitive topics, and a way of listening that calms even an aggressive person.
~20 min at your own paceKey skill: Nonviolent Communication (NVC)Available in FR + ENNo prerequisites
What you’ll take away
- the OFNR model of Nonviolent Communication, from observation to request
- the test that tells a real feeling from a judgment in disguise
- three listening practices that bring the tension down a notch
Who it’s for
Managers and team members who have sensitive messages to deliver and want to protect the relationship.
Learning objectives
- Distinguish the judging, accusing “jackal” attitude from the defusing “giraffe” attitude to approach hard topics differently.
- Express a difficult message with the OFNR model (observation, feeling, need, request) without sliding into judgment or demands.
- Listen like a giraffe to hear the need behind a criticism, by restating the facts and asking questions rather than guessing.
- Give critical or positive peer feedback with “I” statements, not accusing “you” statements.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
