“Any doubts?” A silence, then one voice speaks up, and the defect is fixed before delivery.
What lets someone say out loud what several people are quietly thinking isn’t magic: it’s built, one practice at a time. This module first teaches you to spot what meetings that go too smoothly hide, then to make room for people to speak: listen before giving your view, openly invite disagreement, and be the first to show you’re fallible.
~20 min at your own paceKey skill: Psychological SafetyAvailable in FR + ENNo prerequisites
What you’ll take away
- a way to re-establish boundaries, one-on-one, with someone whose reactions silence others
- the manager’s most effective practice: sharing a real, recent mistake of their own
- habits for every team member: welcoming awkward ideas, thanking those who raise a concern
Who it’s for
Managers who want to hear disagreements and doubts in time, and teams who want to speak up about them.
Learning objectives
- Understand what psychological safety is: being able to say “I don’t know” or “I was wrong” without risk.
- Spot the four signs of its absence: silence despite invitations to speak, flat meetings, no creative risk-taking, and errors that surface late.
- Use the five practices that open up discussion, with the ritual question “What haven’t we said today?” among them.
- Accept being vulnerable as a manager, and everyone’s role, so disagreements and warnings surface in time.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
