A shared decision, a promise kept, a sincere thank-you: trust grows through these small proofs on both sides.
Trust also depends on more demanding acts: daring to say “I’m struggling” without fear of being judged, sharing information you could have kept to yourself, asking for honest feedback. This module sets out the behaviors that help it grow, how to repair things after a misstep, and the practices that make it last.
~20 min at your own paceKey skill: Trust Within the TeamAvailable in FR + ENNo prerequisites
What you’ll take away
- the Trust Equation from David Maister: three qualities divided by self-orientation
- the almost invisible details behind reliability, from handling an urgent message to being on time
- the three steps for restoring weakened trust: name it, acknowledge your part, act
Who it’s for
Managers and team members who want to work together to build, maintain, or repair trust in their team.
Learning objectives
- Understand what inspires trust (warmth and competence) and what destroys it: self-orientation.
- Nurture trust through three behaviors (speak honestly, keep your commitments, listen and give recognition) and know how to repair damaged trust.
- Make trust last through team check-ins, transparency about decisions, and gradual delegation.
- Engage senior management to secure the consistency, the right to experiment, and the resources without which trust remains fragile.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
