Sometimes five minutes of real conversation clear up two days of misunderstandings: what counts is channel, timing, and accepted differences.
She writes two direct lines; he replies with a long, careful email. Each finds the other confusing and neither is wrong, yet getting along doesn’t require communicating the same way. This module teaches you to read your colleagues’ messages, choose the right channel for each exchange, and use AI while staying yourself.
~20 min at your own paceKey skill: Intergenerational communicationAvailable in FR + ENNo prerequisites
What you’ll take away
- a way to read each generation’s communication preferences, without caricature or having to adopt them
- the right use of the 4 communication channels, whether for a quick question or a sensitive topic
- an approach to AI that preserves how you write, and the habit of picking up the phone when needed
Who it’s for
Remote colleagues across generations who want to understand each other without giving up who they are.
Learning objectives
- Understand why distance and generation gaps create misunderstandings rooted in style, not substance.
- Accept style differences without giving up who you are, and draw on them through cross-generational mentoring.
- Choose the right channel from instant messaging, email, asynchronous video, and video calls, and clarify team response times.
- Use AI to review your text without losing your voice, and dare to truly connect in live conversation.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
