Lasting solutions don’t come from one person’s head: they come from the team that lives with the problem.
When a problem keeps coming back, it’s rarely for lack of ideas: people rush to a fix before finding the cause, and everyone argues from where they stand. This module gives you a six-step path, from a one-sentence problem statement to long-term follow-up, with proven tools such as Toyota’s “Five Whys” and the fishbone diagram, and shared roles so no one carries the problem alone.
~20 min at your own paceKey skill: Team Problem-SolvingAvailable in FR + ENNo prerequisites
What you’ll take away
- the Five Whys, to work back from a symptom to a cause you can act on
- the two-solution rule: one for the immediate need, one for the root cause
- the four thirty-day review questions that help the team make progress
Who it’s for
Managers and teams who want to solve recurring problems, with the people who face them every day.
Learning objectives
- State a problem in one factual, shared sentence, without confusing it with its symptom.
- Work back to root causes with the Five Whys and the Ishikawa diagram.
- Generate many options, then choose an immediate solution and a long-term solution, backed by an action plan.
- Track progress with the After-Action Review and fill three roles: facilitator, jointly responsible team, and sponsor.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
