Look for what’s wrong and you get a discouraging list; look for what works and you get building blocks.
Everyone has sat through the improvement meeting that starts with complaints and ends in sighs. This module shows another way to get a team on board: start with its successes, those moments when a customer was truly moved, and turn them into a method. It doesn’t deny the difficulties; it simply changes the starting point.
~20 min at your own paceKey skill: Appreciative Change ManagementAvailable in FR + ENNo prerequisites
What you’ll take away
- the five steps of Appreciative Inquiry, from the starting question to the rollout
- a set of workshop questions that bring out the successes nobody talks about
- a simple format (two hours with your team) to get things started
Who it’s for
Managers and teams serving customers, users, or beneficiaries, who want to improve the experience they provide.
Learning objectives
- Understand why change driven by worry loses momentum, and what difference an appreciative starting point makes.
- Work through the five steps of the method (Define, Discovery, Dream, Design, Destiny) on a team topic.
- Phrase appreciative questions that steer the team toward its successes, because teams think in the direction of the question.
- Launch the approach in your own role, as a manager or team member, with a simple two-hour workshop.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
