No more curt emails, only polite hellos: it all seems settled, but what if the calm is just fatigue?
A reluctant agreement, unspoken resentment, and embers glowing under the ash, ready to flare up at the first clash. Checking that nothing is smoldering, consolidating what was decided, then learning from the ordeal: a whole set of skills for after a crisis. This module teaches them, step by step.
~20 min at your own paceKey skill: Conflict ResolutionAvailable in FR + ENNo prerequisites
What you’ll take away
- the Gottman lesson: judge a relationship by how fast it is repaired
- the key shift from “their victim” to “sharing responsibility for what happened”
- fifteen minutes together, three weeks later, that prevent months of tension
Who it’s for
Anyone who has just resolved a conflict at work and wants to make sure the peace lasts.
Learning objectives
- Confirm a conflict is truly resolved with three questions: solution, relationship, and duration.
- Consolidate the way out of the conflict with a written record, shared indicators, and a follow-up meeting.
- Adjust the solution after testing it in practice: an agreement is revisited, not set in stone.
- Capitalize on the conflict to gain broader perspectives, emotional intelligence, and a stronger relationship.
How does this module work?
The steps of the Adaptive module.
- Self-assessmentOn nine dimensions, to gauge current habits and guide the practice.
- Expert videoA ~10 min video with three pauses for reflection.
- Practice scenariosThe first two scenarios chosen from the self-assessment, then sixteen more, optional. Every answer gets feedback: what it leads to, and one way to improve.
- Dated commitmentOne action to try, written by the learner or chosen from the suggestions.
- Memo to downloadKey takeaways, questions, commitment, personal notes, and checklists.
Duration: ~20 min. Excluding bonus practice scenarios and optional in-depth content.
